If something doesn't look right, call us
We will review your accounts, identify any unauthorized transactions, and help keep your accounts secure.
If you live or are traveling outside the U.S., call toll-free from most countries. We accept all relay calls, including 711.
Checking or savings account, debit or ATM card fraud
Monitor your account activity closely, and be sure to report anything suspicious right away
- For personal accounts, call 1-800-869-3557
- For small business accounts, call 1-800-225-5935
Bill Pay, Zelle®, Direct Pay, online transfers and online wires transaction
- If you suspect fraud on your account, including Wells Fargo Online® profile changes, call 1-866-867-5568
- Learn more about bank imposter scams that may involve sending money to yourself using Zelle® or wires
Credit card fraud
- Call 1-800-642-4720 if you detect unauthorized credit card activity, or if your card is missing or stolen
Suspicious emails, text messages, or calls
- If you clicked a suspicious link or opened an attachment, call 1-866-867-5568 right away
- If you shared any personal account information, call 1-800-869-3557 right away
- If you did not respond, forward the suspicious email/text message to reportphish@wellsfargo.com
Elder or dependent adult financial abuse
- If you are concerned that an elder or dependent in your care has experienced any sort of suspicious activity or fraud, call 1-800-869-3557 and we'll assist you
Identity theft
- If you are concerned you have experienced identity theft, call 1-800-869-3557 right away
- Visit our resource page for more information on preventing identity theft.
Commercial account fraud
- If you suspect fraud on your commercial account in the US, Canada or Mexico, call 1-800-289-3557
- If calling from a country that supports UIFN (Universal International Freephone Number), dial the international dialing code and then UIFN phone number 800-0289-3557.
More ways to help avoid fraud
Browse articles on other types of fraud and how to handle fraud situations in the future.
Got something phishy?
Learn how to spot and report suspicious email and text messages that appear to be from Wells Fargo.
Learn more about phishing
Spot the imposter
We'll never ask you over the phone to provide your online banking password.
Learn about bank imposter scams
Fraud prevention and cybersecurity tips
Here are things you can do right now to help protect your accounts.
Fraud prevention tips
Two-factor authentication protects the real you
Read the article to help secure your personal and financial information.
Two-factor authentication
Who can I call if I have questions about my open card claim?
If you open a claim, we will work quickly to resolve it within 10 business days of submission. If we need more time, we'll apply a temporary credit to your account.
Debit card claim status:
You can review your status online, or call 1-800-548-9554, Monday-Friday 7:00 a.m.-12:00 a.m. EST
Credit card claim status:
Call 1-800-423-7618, Monday-Friday 7:00 a.m.-12:00 a.m. EST
Enrollment with Zelle® through Wells Fargo Online® or Wells Fargo Business Online® is required. Terms and conditions apply. U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. For your protection, Zelle® should only be used for sending money to friends, family, or others you trust. Neither Wells Fargo nor Zelle® offers purchase protection for payments made with Zelle® - for example, if you do not receive the item you paid for or the item is not described or as you expected. The Request feature within Zelle® is only available through Wells Fargo using a smartphone. Payment requests to persons not already enrolled with Zelle® must be sent to an email address. To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institution’s online or mobile banking experience. For more information, view the Zelle® Transfer Service Addendum to the Wells Fargo Online Access Agreement. Your mobile carrier's message and data rates may apply. Account fees (e.g., monthly service, overdraft) may apply to Wells Fargo account(s) with which you use Zelle®.
Please note that due to technical reasons, some email messages forwarded to reportphish@wellsfargo.com may be rejected by our server. If this occurs, please delete the suspicious email or text message. Wells Fargo regularly works to detect fraudulent emails and websites. Thank you for taking steps to protect your personal and financial information.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Deposit products offered by Wells Fargo Bank, N.A. Member FDIC.
QSR-04022025-5991398.1.1
LRC-0923
